Submitting a bug report

How to submit a bug report

1. Start out with filling out a short summary of the issue in the Subject field
2. Write a more detailed description in the larger box
3. Select a category (which game and if it¨s a bug or feedback) in the "select category" box
4. Set a priority as follows:
Low: Trivial issues
Medium: Minor loss of function, stuck in environment, floating props and smaller graphical glitches
High: Major loss of function, crashes
Critical: Blocker issues, unable to start game/play game
5. Under content/engine revision please write which revision of the game you have been playing, can be found in the down to the right of the screen while in-game
6. Fill out the rest of the hardware specific boxes

Notes:

-Check the attaching screenshot to the right under files for an example picture of a bug.
-If your issue is about graphical glitches or level issues, please always attach a screenshot if possible.
-It can sometimes also be necessary to attach a so called dxdiag if you issue is more hardware specific. Dxdiag is a tool that collects your PC:s full hardware/driver specifications. This can be very good to have as a developer if you are experiences trouble based on your hardware specification.
-See dxdiag tutorial below for more information on how to attach a dxdiag.


How to run dxdiag

1. Open Dxdiag by typing in dxdiag in your windows search bar and press enter
2. Dxdiag will now start, let it load your computers hardware/software specifications
3. When done, navigate to the "Save All Information" button, click it and save the information as a text file on your PC
4. Attach the text file to your bug report

Finding console logs

If you're asked to attach a console log to your bug report, follow this guide to find it: http://helpdesk.fatshark.se/helpdesk/KB/View/3186613-finding-and-submitting-console-logs
Files
example.PNG